Frequently Asked Questions. And answers!
We've tried to make our site as easy to use as possible, and hope your question can be answered below. However if you don’t find what you’re looking for here, please just contact us and we'll do our best to help you personally.
General Questions
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What is Xoodu Images?
Visit our section About Xoodu Images to find out more.
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Why should I use Xoodu Images?
- Our custom-built technology enables you to find the image you are looking for in a fraction of a second.
- We have a huge range of high-quality, unique creative and editorial-style images which you won't find anywhere else
- Our flexible pricing policy is ideal for every budget
- We're great people to deal with and will do everything we can to make you happy (within reason :-)
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Can I download images from the Xoodu Images site?
Yes. All images on xoodu.com are available in high resolution for immediate download. You will need to register and complete payment to access these high resolution images. Xoodu Images is a 100% digital agency, therefore we do not hold transparencies
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Can I download "comp" images for layout purposes?
Yes. To save a comp, use the button provided or right-click (Mac users click-and-hold) on the image to view your save options. Comp images are low-resolution and watermarked and are free for temporary layout of uses only. For other uses you will need to purchase the images.
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How can I use an image once I have bought it?
With all Images you must check to see that the image has the appropriate Model or Property release if this is needed for the usage you wish to use the image for, as you are solely responsible for any legal implications of your image usage and we make no warranties as to the appropriate use of any Image (see our Terms of Use for more details).
Once these restrictions have been checked (you may need to seek professional legal advice) Royalty-free images have no limits on their use beyond those set out in our Terms of Use. Please note not all Xoodu images are Model or Property released, and Rights-Managed images are available only for use during the duration of the licence.
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What does ‘Royalty-Free’ mean?
Royalty-Free is a simple form of licensing where the price is determined by file size, but can vary depending on the provider. Please note that not all Xoodu RF images are model or property released. It is your responsibility to check whether a model/property release exists and whether the usage you are using it for requires a release. Please see releases explained for more information.
- The buyer pays a one-off fee - they do not have to pay royalties to contributors on a use-by-use basis.
- The buyer will not know who else is using the image.
- The buyer should check that the image has the appropriate releases before using the image where a release is required.
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What does ‘Rights-Managed’ mean?
Rights-Managed is a traditional form of licensing where:
- The buyer pays a licence fee each time they use the image, but another buyer can also purchase and use the image under the same licence.
- The buyer must specify, each time: intended use, media, territory and duration.
- Pricing is based on intended use, media, duration and territory. The territorial pricing will be matched to the specific country.
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What does ‘Rights-Protected’ mean?
Also referred to as "Exclusive"licensing, this is only available for some images, and then only upon request:
- The buyer pays a licence fee each time they use the image.
- The buyer obtains exclusive use of an image under the terms of the licence: these terms may affect the use, media, territory and/or duration in which the image can by used by other buyers.
- Rights protection can be an advantage for high-profile projects such as ad campaigns and promotions.
- Pricing for this type of licence varies depending on the terms requested, but as a general rule of thumb it may cost two to three times the standard fee to secure an exclusive licence.
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Does Xoodu sell image CDs?
Sorry, we do not currently sell physical CDs.
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How do you protect the privacy of the information I submit?
Please refer to our Privacy policy.
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Which browsers does the site support and how can I get technical help?
For best results, we recommend that you use the following browsers for PC or Mac when viewing the Xoodu Images web site:
- Firefox/Mozilla
- Internet Explorer 6 or above
- Netscape 7
- Safari
If you experience technical problems please contact us.
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Licensing and releases
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What is licensing (Royalty-Free/Rights-Managed), and how does it affect my purchase?
When you buy an image from Xoodu Images, you purchase the right to use that image in a particular way. This is called a licence. Depending on the particular image, we may offer a Royalty-Free licence, a Rights-Managed Licence and upon request, an exclusive rights option (Rights-Protected). The price of an image can be affected by the file size, the licence chosen and how the image will be used.
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What is a release?
A model or property release is a written agreement between the model/property owner and the photographer whereby the model/owner gives his/her permission to the photographer to use the photographs commercially. Releases generally permit the use of the image(s) for all purposes, with exceptions for controversial, sensitive or defamatory uses. To find out more, see our release information page.
Please note that not all Xoodu images are Model or Property released. It is your responsibility to check whether a model /property release exists and whether the usage, you are using it for, requires a release.
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How do I see if an image has a release?
On the image details page there is a section called "Releases" which indicates if the photographer has stated to Xoodu Images that the relevant release is available. It is your sole responsibility as a buyer to decide if the image requires a release and we cannot be help responsible for any use you make of the image regardless of its release status, please seek professional legal advice if you are unsure in any way.
Should you wish to obtain a copy of the release, please contact us and we will try to obtain the release from the relevant Contributor. Please give us up to seven working days to perform this request.
Please note that Xoodu Images gives no legal assertion that an image marked as having a model and/or a property release has these releases. Releases are held by Xoodu Images’ contributors and Xoodu Images does not verify in any way the information they attach to their images.
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Pricing, ordering & payment
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What currencies does Xoodu Images support?
We currently accept payment in Pounds Sterling (UK / Great Britain Pounds) though you may be able to transfer funds via Paypal in other currencies including $USD and Euros.
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Can you perform a free picture search for me?
Yes, please contact us if you would like to request a free search.
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How can I get a price for an image I want?
Simply click the "calculate price" button next to an image. You may need to register (100% free and no-obligation) and/or login to your account first.
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How do I buy an image?
Click the "BUY" button and follow the on-screen directions. Payment is accepted via Paypal.com, an eBay company and internationally trusted for quick, easy and secure online transactions.
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How do I view previous orders?
Log on and click the Account link at the top of the page - here you will find details of all your purchases.
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What forms of payment do you accept?
We accept payment via PayPal.com, an eBay company and internationally trusted for quick, easy and secure online transactions. You may be able to pay on PayPal via Amex, Visa, Mastercard, JJB, Diners or direct bank transfer (varies from country to country).
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How do I know the site is secure for money transactions?
All payments are processed via PayPal, which uses the very latest encryption technologies to ensure the highest levels of security. PayPal processes hundreds of thousands of secure transactions every single day. For more information on our own internal safeguards, please see our privacy policy.
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How can I print my invoice?
Please check your email inbox for a copy of your invoice generated and sent by PayPal on our behalf.
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Downloading and using images
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What are the image specifications (file sizes, etc)?
This varies across different images, but is always listed on the Image detail page.
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How long does it take to download an image?
Download times vary greatly on both the size of the image, and the speed of your internet connection - please refer to the table below for rough (not guaranteed) estimates for JPEG download times.
| RGB File size |
Disk file size |
Est. time (minutes) |
| 28.8 |
56K |
512K |
T1 |
| 10MB |
< 500Kb |
20 |
10 |
5 |
2 |
| 28MB |
2-8Mb |
40 |
20 |
10 |
5 |
| 48MB |
4-12Mb |
60 |
30 |
15 |
7 |
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Can I cancel once I have downloaded an image?
Sorry, orders cannot be cancelled after you have downloaded an image and no refunds can be made. Please choose your images carefully.
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How large can I print your images?
This depends on how you are outputting an image, what the target resolution is and the kind of hardware you are using. Consult your printer or reproduction bureau for the best advice. For an additonal fee, we also offer a high-quality interpolation service to give you higher resolutions of an image while maintaining sharpness and without significantly impacting the quality. Please contact us for more information about interpolation.
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If I need to download a picture I have just bought again, will I be charged?
No. To download again: Log on and click the Account link at the top of the page - from here you will be able to re-download the image a limited number of times within a certain time period.
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General questions